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Terms & Conditions
Please read these important terms before placing your order
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Handmade Products
- All products are handmade with care
- Each piece has unique variations in color, design, or finish
- Variations are marks of uniqueness, not defects
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Usage & Care
- Mugs are suitable for daily use
- Gentle hand wash recommended for best durability
- Top-rack dishwasher safe
- Avoid abrasive cleaners or harsh scrubbing
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Customisation
- Colors can be customised per your preference
- Designs remain the artist's creative choice
- Ensures originality in every piece
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Production & Delivery
- Minimum 7–10 days for custom production
- Timeline varies by product type and quantity
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Order & Returns
- Orders are final and non-refundable
- Items are handcrafted and customised
- Shipping calculated on actuals (location, dimensions, weight)